Dali Distribution (Australia) will only cover warranty on goods purchased in Australia through an authorised dealer. When claiming warranty through an authorised service agent you must produce proof of purchase on request. Goods which are not purchased from an authorised Australian reseller for that product or which are purchased outside Australian laws referring to Warranties and defects will not be covered by any warranty conditions relating to that product. Should you wish to have any product purchased overseas repaired it will be at your cost.
1. Purchaser’s Statutory Rights
The rights (including implied rights) and remedies, which the owner has under the Trade Practices Act and other State consumer laws, are additional to the benefits conferred by this Dali Warranty.
2. Dali Warranty
Except for the exclusions below, Dali Distribution (Australia) Pty Ltd warrants that it will repair or, at its option, replace Dali products as specified below where such Dali product is defective by reason of faulty workmanship or materials, free of charge for parts and labour as follows.
a. Hi-Fi Speakers 5 year warranty, 2 years warranty on all amp modules
b. Hi-Fi Speakers intended for commercial use eg. Industrial, Rental services, Educational, Business etc. carry a 1 year warranty for parts and labour from date of purchase.
c. Warranty applicable only for goods purchased in Australia from an authorised Dali dealer.
3. Conditions:This Dali warranty:
a. Only applies
i. in respect of Dali products described herein which are purchased in Australia from an authorised Dali dealer;
ii. if the said Dali products have been installed and used in accordance with the instructions displayed on the unit or in the relevant instruction manual;
iii. and if the Warranty Card attached hereto and proof of purchase in the form of a receipt from an authorised Dali dealer is present ed when requesting Dali Warranty Service; and
b. Is void in the event of any service undertaken by an unauthorised service centre or any tampering of any nature in respect to the said Dali products by unauthorised persons.
4. Place Of Service:
a. Contact your local dealer for authorised service centres.
5. Purchase Registration:
a. Owners of Dali products should return the Warranty Registration Form to Dali Distribution (Australia) Pty Ltd, and any change of address or ownership should be notified to Dali Distribution (Australia) Pty Ltd at the specified address.
6. No servant or authorised service centre of Dali Distribution (Australia) Pty Ltd has authority to add to or alter the terms of this Dali Warranty.
7. Exclusions:This Dali Warranty excludes:
a. Accessories. Also, damage caused by power plugs and leads, glass or plastic accessories, appearance items and cabinetry.
b. Damage by accident, misuse or negligence, or products repaired or tampered with, by anyone other than Dali Distribution (Australia) Pty Ltd or its authorised service centre.
c. Any service outside normal business hours.
d. Calls to attend any adjustment which could have been corrected by the owners, or because of inadequate external power supply faults in any other ancillary equipment or external interferences.
e. If the owner is not in attendance at the address, as advised to Dali Distribution (Australia) Pty Ltd or its authorised service centre, during normal business hours, and an appointment has been made and service is attempted, additional charges may be made at prevailing rates for each such call.
f. Insurance of the product in transit or when held by Dali Distribution (Australia) Pty Ltd or any other party.
g. If any serial number is removed or defaced.
h. Subject to the purchaser’s rights referred to herein, Dali Distribution (Australia) Pty Ltd hereby excludes to the maximum extent permitted by law, all other liability in respect of the product.
i. Any circumstances termed as “Acts of God” – for example, earthquakes, typhoons, flash floods etc. which should normally be covered by normal household insurance policy.
8. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.