Contact us
info@dali.com.au

Privacy Policy

This Privacy Policy applies to the services offered by Dali Distribution (Australia) Pty Ltd (ABN 46 110 800 649) ("Dali").

Collecting personal information.
Dali will not collect or monitor any personal information about an individual without their consent. The only personal information collected is what has been provided voluntarily.
When completing forms on the Site, personal information may be requested (such as name and address) in order to recommend a dealer, recommend a service agent, register warranties, join our mailing list and advise of other Dali products, which may be of interest. No one is obligated to provide personal information. However, failure to do so may result in Dali being unable to provide certain information and services including after sales service.

Using and disclosing your personal information 
Personal Information will be used for the following primary purpose: Eg:

  • To fulfil obligations under any sale and purchase contract and/or any other contract between the individual and Dali.
  • To render services related to Dali business such as warranty or after sales services.
  • To provide information about products, service and/or special offers.
  • To obtain opinions or comments about products and/or services.
  • To record statistical data for marketing campaigns and analysis.

In order to operate the Site or deliver a service, personal information may also be shared with a service provider, a non-Dali group company.

Dali recognises the trust with which individuals provide personal information, and such information will not be used or disclosed for any other purposes without consent, except in exceptional cases when disclosure may be required by law or is necessary to protect the rights or property of Dali or any member of the public, or to lessen a serious threat to a person's health or safety.

Editing and removing personal information 
Information contained on the database may be amended or deleted by emailing info@dali.com.au. You can opt-out of receiving email campaigns by emailing info@dali.com.au.

Web Site - Use of Cookies 
If you visit Dali’s Site to read or download information, we record your server address, domain name, the date and time of your visit and particulars of any information you download. This is done in part, by the use of cookies. Dali uses two types of cookies on this web site. These are session cookies and permanent cookies.

Session Cookies
Session cookies are used to let our web site know that you are the same person wherever you go on our site during a session. For example, if you put a product in your shopping trolley and go to place your order, we need to know that it is you on the "placing your order page" and that you have ordered the product. Session cookies also apply for dealer login sessions. When you close your browser, the session cookie set by this web site is destroyed and no personal information is held which may identify you should you visit our web site at a later time. Session cookies are temporary and used during your browsing session. They expire when you quit your browser. 

Permanent Cookies 
To permit Dali to recognise you each time your browser visits the Site, it downloads a cookie onto your hard drive. Through the use of this type of cookie, Daliis able to:- 

  • Recognise your browser each time it visits our web site; and 
  • Track which pages of our web site you visit.

Dali may use this information to build up a profile about you so that we may understand, among other things, which of our products interest you. During the course of using the Site, references may appear to web sites not controlled by Dali. We are not responsible for the conduct of these web sites (whether linked or not) or their use of personal information about you. Before disclosing your personal information on any other web site, we encourage you to understand their terms and conditions of use and any relevant privacy policy.